News

U.S. VIRGIN ISLANDS— Director Barbara Jackson-McIntosh is advising customers that the Bureau of Motor Vehicles (BMV) in the St. Croix office is currently experiencing phone lines disruptions. VIYA has been contacted and is currently working to troubleshoot the issue.

Director Jackson-McIntosh is encouraging customers who submitted their documents via the drop box system on or before June 26, 2020, to visit the bureau to complete the payment process and retrieve their documents. Due to the disruptions, the BMV’s Customer Service Representatives are unable to notify customers when their documents are completed.

Director McIntosh thanks the community for their understanding during this public health emergency, the BMV will continue to employ innovative ways to ensure that the public is expeditiously served. For more information, please feel to contact the BMV at (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John.

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U.S. VIRGIN ISLANDS— In accordance with Governor Albert Bryan Jr. phased reopening of the territory, the Bureau of Motor Vehicles will be implementing phased reopening protocols from Monday, May 18, 2020. Director McIntosh and the staff of the Bureau of Motor Vehicles are implementing the following procedures to safeguard the community and the employees:

• The BMV will resume all services beginning Monday, May 18, 2020 with restrictions. Customers who wish to renew vehicle registrations, obtain moving permits, permits to ship vehicles off-island, title transfers of new and used vehicles and duplicate documents, must drop off the required documents to a designated drop box at any bureau office, in a sealed envelope. Customers are required to provide pertinent contact information, such as phone number and email address. The bureau will then schedule an appointment for each customer to pick up their documents and pay for the service. Applications and a list of the required documents are available on our website at bmv.vi.gov.
• Director McIntosh is still encouraging the community to take advantage of the bureau’s online vehicle registration process. During the period from March 18, 2020 to May 31, 2020, the bureau will waive the requirement for inspection for any customer who renews their vehicle registration online. If customers need assistance in setting up an account or for technical assistance, please email the bureau at info@bmv.vi.gov.
• For driver’s license and disabled placards related services, customers are required to make an appointment. To make an appointment, please call (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John.
• All road tests and written test for the learner’s permit are cancelled until further notice.

Director McIntosh thanks the community for their understanding during this public health emergency. As the bureau receives additional information, Director McIntosh will update the protocols as necessary. For more information, please feel to contact the BMV at (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John.

For up to date information on COVID-19, the new strain of coronavirus, please visit the Virgin Islands Department of Health’s website at: doh.vi.gov/coronavirus or text COVID19USVI to 88877. #COVID19USVI

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(US Virgin Islands) The Department of Human Services (DHS), the Bureau of Motor Vehicles and the Virgin Islands Elections System, according to ACT NO. 805, hereby notifies the public that all persons who 60 years and older and persons with disabilities who live alone, are invited to enter their names into an Elder, Dependent, Adult and Disabled Person Disaster emergency assistance registry with one of the respective entities above.  Doing so will allow the Department of Human Services to contact the individual and provide assistance and support in the event of a manmade or natural disaster.

To Register: Please stop by the Department of Human Services, the Bureau of Motor Vehicles and the Virgin Islands Elections System to fill out the registry form or simply call one of the DHS offices to provide your information and have the form filled out for you.   • St. Thomas – Department of Human Services Knud Hansen Building – Phone: (340)7740930 x 4109  • St. John – Department of Human Services Cruz Bay – Phone: (340)776-6334  • St. Croix – Richmond Senior Center – Phone: (340)773-6630

Please click here to get the form, (Elder, Dependent, Disabled Disaster Registry), and drop it off to one of the locations above.

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U.S. VIRGIN ISLANDS— The Bureau of Motor (BMV) is excited to announce a new online vehicle registration system, which is set to launch on January 31, 2020.

Previously, registration required a trip to the BMV office which required long wait time. Residents can now “skip the line and renew online” with this new system, which benefits all vehicle owners, said BMV Director Barbara Jackson-McIntosh.

Vehicles that are 6 years old or less do not require a physical inspection and can completely renew their vehicles online. Vehicles between 6 to 10 years old are inspected every two years. Meanwhile, residents with vehicles older than 10 years must visit the BMV every year, get their vehicles inspected, and complete the renewal process online.

Online registration is fast and easy:
• First, register at BMV.vi.gov
• Then, access your account to make a payment. Choose whether you want your receipt printed or emailed for your records.
• All final registration documents and sticker will be sent through the mail. The BMV anticipates an overwhelming response so we project that it will take 4-6 weeks to get the new registration and sticker in the mail.
• To help streamline the process, insurance agencies must send customers insurance cards to insurance@bmv.vi.gov. In the subject line include the vehicle’s VIN# and the customer’s name

Director Jackson-McIntosh encourages customers to renew early to ensure they receive their renewal in a timely manner. Customers can renew their registration up to 3 months before their registration deadline, she said.

BMV’s “Skip the Line, Renew Online” initiative is one of several identified to improve efficiency and service within the agency. Later this year, additional online services will become available, including applying for driver’s licenses/identification cards, disabled placards, personalized license plate, and moving permits, along with online scheduling for the written and road tests.
Stay tuned for more as the BMV continues to rebrand, including updates on our new logo and transition to an electronic written test system, using tablets.

For more information please visit BMV.vi.gov.

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