News

Message from Director

Welcome to the U.S. Virgin Islands Bureau of Motor Vehicles’ website. I hope you will find this site helpful and informative; we have designed this site with you in mind. We have placed all our forms online for easy access and downloading.

The BMV continues to focus on the use of technology to enhance your experience with us, therefore, this site will continue to grow as the BMV moves forward with its technology plan.  We know your time is precious, therefore we will continue to identify ways to improve customer service by streamlining our processes and create an online presence to allow you access to all of our services.  Please be sure to check this site often for changes or updates.

I hope that the customer service email (info@bmv.vi.gov) will provide the most timely and accurate response to any questions you might have. However, I do ask that you exercise patience when sending questions to this email.  Responding to emails is only one of the many daily tasks that are performed by BMV staff. We welcome your feedback about your experience and recommendations for change as we strive to provide you with the premier customer service you deserve.

Barbara Jackson-McIntosh
Director

U.S. VIRGIN ISLANDS— Director Barbara Jackson-McIntosh would like to inform the motoring public that the Bureau of Motor Vehicles will be temporarily closed to the public from August 17 to 28, 2020.

As Governor Bryan has instituted the Stay at Home phase to mitigate the spread of the coronavirus, the Bureau of Motor Vehicles has implemented the following protocols:

• Director McIntosh is encouraging the motoring public to take advantage of the bureau’s online vehicle registration process. During this period, the bureau will waive the requirement for inspection for any customer that renew their vehicle registration online. If customers need assistance in setting up an account or for technical assistance, please email the bureau at info@bmv.vi.gov.
• Customers who dropped off documents prior to the closure, the BMV’s Customer Service Representatives will contact each customer to arrange payment, the BMV will then mail the document to the customer.
• All road tests and written test for the learner’s permit are cancelled until further notice.
• All driver’s licenses and identification card services are cancelled during this time, the BMV will reschedule each appointment once the BMV reopens.
• All driver’s licenses and identification cards that expires as of May 1, 2020, will be extended for a period of 6 months from the expiration date.

Director McIntosh thanks the community for their understanding during this public health emergency. As the bureau receives additional information, Director McIntosh will update the protocols as necessary. For more information, please feel to contact the BMV at (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John.

For up to date information on COVID-19, please visit the Virgin Islands Department of Health’s website at: doh.vi.gov/coronavirus or text COVID19USVI to 88877. #COVID19USVI

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U.S. VIRGIN ISLANDS— Director Barbara Jackson-McIntosh would like to inform the motoring public that the Bureau of Motor Vehicles’ (BMV) Online Services is currently under maintenance. We anticipate the E-Servicing website to be operational on Wednesday, July 22, 2020.

Director McIntosh apologizes for any inconvenience this may cause. For more information, please feel to contact the BMV at (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John or via email at info@bmv.vi.gov.

 

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U.S. VIRGIN ISLANDS— Director Barbara Jackson-McIntosh would like to inform the motoring public that the Bureau of Motor Vehicles’ (BMV) Offices in each district will be closed on Tuesday, July 14, 2020. The bureau’s employees will be engaged in a mandatory training that will enhance and transform the way the Bureau of Motor Vehicles conducts business.

Director McIntosh apologizes for any inconvenience this may cause. For more information, please feel to contact the BMV at (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John or via email at info@bmv.vi.gov.

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