News

U.S. VIRGIN ISLANDS— Director Barbara Jackson-McIntosh would like to inform the motoring public that the Bureau of Motor Vehicles will be adding additional resources in the St. Croix and St. Thomas Offices to address the long wait time to receive appointments for driver’s license and identification cards.

The COVID-19 pandemic and the related social distancing and Stay-at Home order issued earlier this year have caused delays in customers receiving driver’s licensing and identification card services. To address the delay, the bureau is currently adding an additional driver’s licenses processing workstation and is currently procuring the necessary resources to address the issue. Customers will be contacted to reschedule their appointment.

Please note the bureau will only be serving customers by appointments only, customers can make appointments online at bmv.vi.gov or call us at (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, or (340) 776-6262 on St. John.

Director McIntosh would also like to remind the public that all driver’s licenses and identification cards that expires as of March 2020, will be extended for a period of 6 months from the expiration date.

For more information, please feel to contact the BMV at (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John or via email at info@bmv.vi.gov.

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Message from Director

Welcome to the U.S. Virgin Islands Bureau of Motor Vehicles’ website. I hope you will find this site helpful and informative; we have designed this site with you in mind. We have placed all our forms online for easy access and downloading.

The BMV continues to focus on the use of technology to enhance your experience with us, therefore, this site will continue to grow as the BMV moves forward with its technology plan.  We know your time is precious, therefore we will continue to identify ways to improve customer service by streamlining our processes and create an online presence to allow you access to all of our services.  Please be sure to check this site often for changes or updates.

I hope that the customer service email (info@bmv.vi.gov) will provide the most timely and accurate response to any questions you might have. However, I do ask that you exercise patience when sending questions to this email.  Responding to emails is only one of the many daily tasks that are performed by BMV staff. We welcome your feedback about your experience and recommendations for change as we strive to provide you with the premier customer service you deserve.

Barbara Jackson-McIntosh
Director

U.S. VIRGIN ISLANDS— Director Barbara Jackson-McIntosh would like to inform the motoring public that the Bureau of Motor Vehicles’ (BMV) St. Thomas office will temporarily close from Tuesday, November 17, 2020 to Wednesday November 18, 2020 and will resume normal working hours on Thursday, November 19, 2020 at 8:00 a.m. This closure is necessary so that the BMV can completely sanitize the buildings to ensure that the employees and customers have a safe environment in which to work and conduct business. All customers with appointments for vehicle services or driver’s licenses services will be contacted and rescheduled for later this week.

Director McIntosh apologizes for any inconvenience this may cause. For more information, please feel to contact the BMV at (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John or via email at info@bmv.vi.gov.

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U.S. VIRGIN ISLANDS— Director Barbara Jackson-McIntosh would like to inform the motoring public that due to the extension of the Stay-at-Home order issued by Governor Albert Bryan Jr.; the bureau will only be serving customers by appointment only.  As Governor Bryan has instituted the Stay at Home phase in an effort mitigate the spread of the coronavirus, the Bureau of Motor Vehicles has implemented the following protocols:

  • The bureau will only be serving customers by appointments only, Director McIntosh is requesting that customers do not come to the bureau until their appointment time. Customers will receive a reminder via text 30 minutes prior to their appointment and 2 minutes before they are required to come into the offices.
  • All driver’s licenses and identification card services have resumed, customers must make an appointment online at bmv.vi.gov. Customers whose appointment was cancelled during the Stay-at Home order, the BMV will contact each customer to reschedule their appointment.
  • Director McIntosh is encouraging the motoring public to take advantage of the bureau’s online vehicle registration process. During this period, the bureau will waive the requirement for inspection for any customer that renew their vehicle registration online. If customers need assistance in setting up an account or for technical assistance, please email the bureau at info@bmv.vi.gov. Customers are reminded to contact their insurance agency to email proof of insurance to the bureau at insurance@bmv.vi.gov.
  • Inspection will continue to be waived for all private vehicles that are registered online until December 31, 2020. Regardless of the age of the vehicle, all vehicles can be registered online using the BMV E-Servicing system. Commercial vehicles must contact the bureau to make an appointment for inspection.
  • All road tests and written test for the learner’s permit are cancelled until further notice.
  • All driver’s licenses and identification cards that expires as of March 2020, will be extended for a period of 6 months from the expiration date.

Director McIntosh thanks the community for their understanding during this public health emergency. For more information, please feel to contact the BMV at info@bmv.vi.gov.

For up to date information on COVID-19, the new strain of coronavirus, please visit the Virgin Islands Department of Health’s website at: doh.vi.gov/coronavirus or text COVID19USVI to 88877. #COVID19USVI

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