News
U.S. VIRGIN ISLANDS— Director Barbara Jackson-McIntosh would like to inform the motoring public that due to the extension of the Stay-at-Home order issued by Governor Albert Bryan Jr.; the bureau will only be serving customers by appointment only. As Governor Bryan has instituted the Stay at Home phase in an effort mitigate the spread of the coronavirus, the Bureau of Motor Vehicles has implemented the following protocols:
- The bureau will only be serving customers by appointments only, Director McIntosh is requesting that customers do not come to the bureau until their appointment time. Customers will receive a reminder via text 30 minutes prior to their appointment and 2 minutes before they are required to come into the offices.
- All driver’s licenses and identification card services have resumed, customers must make an appointment online at bmv.vi.gov. Customers whose appointment was cancelled during the Stay-at Home order, the BMV will contact each customer to reschedule their appointment.
- Director McIntosh is encouraging the motoring public to take advantage of the bureau’s online vehicle registration process. During this period, the bureau will waive the requirement for inspection for any customer that renew their vehicle registration online. If customers need assistance in setting up an account or for technical assistance, please email the bureau at info@bmv.vi.gov. Customers are reminded to contact their insurance agency to email proof of insurance to the bureau at insurance@bmv.vi.gov.
- Inspection will continue to be waived for all private vehicles that are registered online until December 31, 2020. Regardless of the age of the vehicle, all vehicles can be registered online using the BMV E-Servicing system. Commercial vehicles must contact the bureau to make an appointment for inspection.
- All road tests and written test for the learner’s permit are cancelled until further notice.
- All driver’s licenses and identification cards that expires as of March 2020, will be extended for a period of 6 months from the expiration date.
Director McIntosh thanks the community for their understanding during this public health emergency. For more information, please feel to contact the BMV at info@bmv.vi.gov.
For up to date information on COVID-19, the new strain of coronavirus, please visit the Virgin Islands Department of Health’s website at: doh.vi.gov/coronavirus or text COVID19USVI to 88877. #COVID19USVI
####
U.S. VIRGIN ISLANDS— Director Barbara Jackson-McIntosh would like to inform the motoring public that the Bureau of Motor Vehicles will be temporarily closed to the public from August 17 to 28, 2020.
As Governor Bryan has instituted the Stay at Home phase to mitigate the spread of the coronavirus, the Bureau of Motor Vehicles has implemented the following protocols:
• Director McIntosh is encouraging the motoring public to take advantage of the bureau’s online vehicle registration process. During this period, the bureau will waive the requirement for inspection for any customer that renew their vehicle registration online. If customers need assistance in setting up an account or for technical assistance, please email the bureau at info@bmv.vi.gov.
• Customers who dropped off documents prior to the closure, the BMV’s Customer Service Representatives will contact each customer to arrange payment, the BMV will then mail the document to the customer.
• All road tests and written test for the learner’s permit are cancelled until further notice.
• All driver’s licenses and identification card services are cancelled during this time, the BMV will reschedule each appointment once the BMV reopens.
• All driver’s licenses and identification cards that expires as of May 1, 2020, will be extended for a period of 6 months from the expiration date.
Director McIntosh thanks the community for their understanding during this public health emergency. As the bureau receives additional information, Director McIntosh will update the protocols as necessary. For more information, please feel to contact the BMV at (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John.
For up to date information on COVID-19, please visit the Virgin Islands Department of Health’s website at: doh.vi.gov/coronavirus or text COVID19USVI to 88877. #COVID19USVI
####
U.S. VIRGIN ISLANDS— Director Barbara Jackson-McIntosh would like to inform the motoring public that the Bureau of Motor Vehicles’ (BMV) Offices in each district will be closed on Tuesday, July 14, 2020. The bureau’s employees will be engaged in a mandatory training that will enhance and transform the way the Bureau of Motor Vehicles conducts business.
Director McIntosh apologizes for any inconvenience this may cause. For more information, please feel to contact the BMV at (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John or via email at info@bmv.vi.gov.
####
U.S. VIRGIN ISLANDS— Director Barbara Jackson-McIntosh is advising customers that the Bureau of Motor Vehicles (BMV) in the St. Croix office is currently experiencing phone lines disruptions. VIYA has been contacted and is currently working to troubleshoot the issue.
Director Jackson-McIntosh is encouraging customers who submitted their documents via the drop box system on or before June 26, 2020, to visit the bureau to complete the payment process and retrieve their documents. Due to the disruptions, the BMV’s Customer Service Representatives are unable to notify customers when their documents are completed.
Director McIntosh thanks the community for their understanding during this public health emergency, the BMV will continue to employ innovative ways to ensure that the public is expeditiously served. For more information, please feel to contact the BMV at (340) 713-4268 on St. Croix, (340) 774-4268 on St. Thomas, and (340) 776-6262 on St. John.
####